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Frequently Asked Questions


 

Where do you ship? How long does it take?

Shipping in the USA 

All orders ship the same or next business day (it's fast!). Pre-Orders will ship out by date listed on the item.

USA Orders ship either USPS Priority Mail (taking 1-3 business days) or FedEx Ground (1-5 business days).

You will receive an email with tracking information as soon as your order ships. 

We are not longer shipping to Canada.

 


  

Do you ship outside the USA?

So sorry, I am only shipping within the USA. Thanks for your understanding, I hope to offer worldwide shipping soon! 

Seatail Mermaid Blankets available in Germany Here

 


 

I'm sending this as a gift, may I add a gift note and make sure pricing is not included?

Yes! Add a gift note right from the shopping cart. The price you pay for the item is not included on the packing slip included in the shipment of the item. Perfect for gifting!

 


 

What is your Return, Exchange, and Refund Policy?

Flexible and easy!

Orders may be returned (unwashed) for a full refund within 60 days, or exchanged for another item. Return shipping cost will be paid by the customer. We are happy to return or exchange items if they do not meet your expectations. For assistance with an exchange or return, email us support@seatailshop.com for a prompt reply.

Making sure you have an awesome experience is our top priority, just email us for excellent service :)

 


 

I'm having trouble entering a Promo Code, help!

On mobile, click "Show Order Summary" which is a text link on the first page of the check out. By clicking that, a little drop down will open where you can enter the Promo Discount Code. On desktop, it will be to the right-hand side of where you enter the shipping info.

 


 

I'm trying to find out the status of my order?

For an update on your order, you can follow the link in your order confirmation email or shipping confirmation email to track your shipment. If you placed an order and didn't receive an email, first check your spam. Second, it's possible you entered your email with a typo so you didn't get any confirmations. Just email us at support@seatailshop.com and we can look it up for you and get you what you need. We reply fast!

 


 

Is Seatail available in any local shops?

Yes! Have a look at stores across the USA who stock Seatail here

 


 

Can I place a custom order, for a special color or size? 

So sorry, I'm not taking custom orders at this time. However, I want to hear what you are looking for! Please drop us a line at support@seatailshop.com and let us know what you are looking for so I can add it to my to-make list!

 


 

What are your blanket sizes?

Women's blankets Knit blankets fit up to a women's US size 12, the length is 5ft.

Children's blankets fit 4-12 year olds, up to a children's size 12, the length is about 4.5ft.

Want to see a Plus Size? I'm thinking about it, but not sure how many mermaids out there are looking for them? Let me know if you are looking for one at support@seatailshop.com

 


 

How do I care for my mermaid tail blanket?

The Kids minky soft tails can be machine washed and dried. They are made of 100% polyester, which is that super soft buttery stuff you can't get out of.

The Knit tails are very delicate and require hand washing or dry cleaning. Do not machine wash or dry. Lay flat to dry, do not wring out, and do not hang dry (it might stretch it out). They are made of cotton yarn with one thread of polyester that holds the sequins, and have a polyester satin liner.

 


 

Do you sell the pattern for your knit mermaid tail blanket?

So sorry, I am not selling the pattern for the knit style blanket. 

 


 

My Package was marked as 'Delivered' but I didn't get it

If your package was marked as delivered but you can't find it, check with your local carrier using your tracking number to verify the correct delivery of your package and get any other extra information. If you are out of luck, contact us at support@seatailshop.com so we can help.

 


 

I wrote a comment/sent a message on social media/sent an email and never heard back.

Uh-oh! Sorry about that. Customer service at Seatail is fast and full of love. If you haven't received a reply, please check your spam and then please email support@seatailshop.com again. We are here for you!

 


 

I received a Seatail Mermaid Tail Blanket as gift (and I love it!) but I'de like to exchange for a different color, is that possible? 

Yes, of course! Just email us at support@seatailshop.com and we will exchange for you at no extra cost.

 


 

Do you sell your Mermaid Tail Blankets Wholesale or offer Bulk discounts on Mermaid Blankets?

Yes, of course! For quick wholesale quotes and all of the details email us info@seatailshop.com 

 


  

Rats! The answer to my question is not here..

Just email and ask! Email support@seatailshop.com - We check and respond to email Monday-Friday and provide quick, excellent customer service :)